Tech support hours: Monday - Thursday: 9am-5pm Pacific time.


Fax: 206-842-9219

Phone: 206-842-5480 ext. 103

To return a defective product:

  1. Contact Datadesk Technical Support at 206-842-5480. Support personnel will determine if the problem necessitates a return. If your product does need to be returned, Support personnel will record your name, address, and Datadesk product serial number, and issue you a Return Merchandise Authorization (RMA).
  2. Carefully pack your product for shipping. If possible, use the product's original box; if not, wrap the product in packing paper or bubble wrap and pack it in a sturdy cardboard box. Include the RMA number on the shipping label.
  3. Send the keyboard to Datadesk via prepaid shipping. For all product (both warranty and non-warranty) sent in for repair it is your responsibility to pay for the return shipping when sending the product back to you.

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